Asking the Right Questions To Avert Conflict

Asking the right questions can lead to effective conflict prevention and resolution. By encouraging open communication, understanding, and collaboration, well-phrased questions can transform conflicts into opportunities for growth and improved relationships.

Take the example of Sarah and James who were working on a project together. Sarah noticed James wasn’t contributing much and felt frustrated. Instead of accusing him, she asked:

"James, I've noticed you've been quiet during our meetings. Is there something you'd like to share about the project's direction?"

James opened up about feeling unsure about his role, and they clarified their responsibilities, avoiding a potential conflict.

In another company, two co-founders, Alex and Lisa, were responsible for different aspects of the business. As the company grew, their roles began to overlap, leading to confusion and tension. Instead of letting the situation escalate, Lisa asked:

"Alex, I've noticed that our roles seem to be blending lately. How can we ensure clear boundaries to work efficiently?" This proactive question led to an open conversation, preventing misunderstandings and maintaining a harmonious partnership.

Asking the right questions helps temper expectations, which if not met may lead to frustration and in turn resentment

Think about Michael and Emily who were in a new romantic relationship. Instead of assuming each other's preferences, they regularly asked questions like, "What are your expectations for spending time together?" This practice helped them align their activities, avoiding conflicts arising from unmet expectations.

Conflict occurs when certain needs are unmet. Asking questions helps understand the needs at play

Imani and Safi had an ongoing disagreement about their living situation. Instead of arguing about specific chores, they asked questions like, "What aspects of our living arrangement are most important to you?" This helped them understand each other's priorities and find compromises that addressed their underlying needs.

Want to learn more tactics that can help you prevent conflict?